Terms of Service

Last updated October 20, 2026

These Terms are an agreement between you and VYELA HEALTH LLC ("Vyela," "we," "us") for your use of Vyela AI agent, a personal assistant you reach by text message, phone call, WhatsApp or the website agent.vyela.ai (the "Service"). By using the Service, you agree to these Terms and to our Privacy Policy.

Please read section 12 carefully. It requires most disputes to be resolved by individual arbitration instead of in court, and it waives class actions. You can opt out within 30 days, as explained there.

1. What Vyela AI agent is, and is not

Vyela AI agent is an AI-powered personal assistant. It helps with everyday tasks such as booking appointments, making calls, comparing and buying products, keeping track of what you tell it and preparing summaries for your doctor.

It is not a healthcare provider. It does not provide medical advice, diagnosis or treatment, and nothing it says or does creates a doctor-patient relationship. Information it gives you is general and for convenience only. Always ask a qualified clinician about your health, and do not ignore or delay medical advice because of something the Service said.

It is not for emergencies. If you think you may have a medical emergency, call 911. If you are thinking about harming yourself, call or text 988.

It is an AI. During early access, trained team members may help complete some tasks behind the scenes.

2. Who may use the Service

You must be 18 or older and live in the United States. You must give us accurate information and keep your phone and accounts secure. You are responsible for activity from your phone number and account.

3. You are in charge: approvals and your instructions

You authorize Vyela AI agent to act as your agent to carry out the tasks you ask for: to contact businesses and people, share the information a task needs, make bookings and, after your approval, make purchases on your behalf.

Your yes is your decision. Before any purchase, booking or share of your information, the Service will show you the key details (such as the price, the time and place, or what will be shared) and wait for your approval. When you approve, you are giving the instruction, and the resulting order, booking or share is made by you and binds you as if you had done it yourself. Please check the details before you say yes.

You agree that our records of your messages and approvals may be used as evidence of your instructions.

The Service can make mistakes. It may misunderstand a request, rely on wrong information from you or a third party, or be given misleading information by a business it contacts. Some actions, such as a purchase or a booking with a cancellation fee, may not be reversible. Review what the Service reports back to you, and tell us right away if something looks wrong.

4. People and businesses we contact for you

When you ask the Service to contact a business, it will identify itself as an AI assistant acting for you.

When you ask the Service to message or call another person for you (for example, to coordinate a plan with a friend), you confirm that you know that person and have reason to believe they are willing to hear from you about it. We will send only the message you ask for, identify it as coming from your assistant, include a way to opt out, and not follow up if they do not reply. You are responsible for the people you ask us to contact and for what you ask us to say.

5. Purchases

From other stores. When the Service buys from a third-party store or service for you, you are the buyer and the store is the seller. We are not a party to that sale. The store's prices, shipping, return and refund terms apply, and disputes about the product or service are between you and the store. We will help you contact the store.

From Vyela. For some products, Vyela itself is the seller and may earn a margin. The Service tells you when Vyela is the seller, and you always see the full price before you approve. For these products, Vyela's return policy shown at checkout applies.

You authorize us and our payment processor to charge your payment method for purchases and fees you approve.

6. Vyela Care and other clinicians

Clinical care offered under the Vyela Care name is provided by independent licensed clinicians at affiliated medical practices, under their own terms and their own patient agreements. Those practices, not Vyela AI agent, are responsible for clinical decisions.

Using Vyela Care is always optional. Vyela AI agent works with any doctor you choose. Vyela AI agent does not receive any payment for referring you to any clinician, including Vyela Care.

7. Plans, billing and cancellation

Vyela AI agent is free during early access. We will tell you by text before any paid plan begins, and you choose whether to continue.

Paid plans renew automatically each month or year, as you choose, until you cancel. Plans with a free trial are charged when the trial ends unless you cancel before then. You can cancel any time by texting "cancel" or emailing support@vyela.ai; cancellation takes effect at the end of your current billing period. Except where the law requires otherwise, fees already paid are not refunded. We will notify you before price changes take effect, and you can cancel before they do.

8. Text messages and calls

By giving consent, you agree to receive text messages and calls from Vyela AI agent, including AI-generated voice calls and messages sent with automated technology, at the number you provide, about your account and the tasks you request. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help, or email support@vyela.ai. Carriers are not liable for delayed or undelivered messages.

9. Acceptable use

Do not use the Service to break the law, harass or deceive anyone, contact people who have asked not to be contacted, make purchases with a payment method you are not allowed to use, or interfere with the Service. We may suspend or close your account if you misuse the Service.

10. Disclaimers

The Service, early access features and everything the Service produces or does are provided "as is" and "as available." To the extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise that the Service will be uninterrupted, error-free or that every task will be completed. We are not responsible for the products, services, information or conduct of third parties, including stores, clinics, insurers and the people you ask us to contact.

11. Limits on our liability

To the extent the law allows, Vyela and its owners, employees and service providers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from or related to the Service, even if we were told they were possible.

To the extent the law allows, our total liability for all claims related to the Service is limited to the greater of (a) one hundred U.S. dollars (US $100) or (b) the amount you paid Vyela for the Service in the six months before the event giving rise to the claim. This limit does not apply to the amount you paid for a product Vyela sold you, which you may recover under section 5.

Any claim related to the Service must be brought within one year after it arises, or it is permanently barred, unless the law requires a longer period.

Some states do not allow certain disclaimers or limits on liability, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, such as for our gross negligence, willful misconduct or fraud.

You agree to defend and reimburse Vyela for claims, losses and reasonable legal fees arising from your breach of these Terms, your misuse of the Service, or the people you ask us to contact and what you ask us to say to them.

12. Disputes: informal resolution, arbitration and class action waiver

Talk to us first. Before starting a formal claim, either of us must send the other a written description of the dispute and give 30 days to try to resolve it.

Individual arbitration. If we cannot resolve it, any dispute related to the Service will be decided by binding individual arbitration administered by JAMS under its consumer rules, instead of in court. The Federal Arbitration Act governs this section. Either of us may instead bring an individual claim in small claims court, or seek an injunction to protect intellectual property. If your claim is for $10,000 or less, we will pay the filing and arbitrator fees beyond the amount you would pay to file in court.

No class actions. You and Vyela may bring claims only individually, not as a plaintiff or class member in any class, collective or representative proceeding, and an arbitrator may not combine more than one person's claims. If this class action waiver is found unenforceable for a claim, that claim will proceed in court, not arbitration.

Opt out. You may opt out of this section by emailing support@vyela.ai with your name, phone number and a statement that you opt out of arbitration, within 30 days after you first agree to these Terms.

13. Other terms

We may change the Service and these Terms. We will update the date above and notify you by text or email before material changes take effect; continuing to use the Service after that means you accept them. Changes do not apply to a dispute already in arbitration. We may suspend or end the Service or your account; sections that by their nature should survive will survive. These Terms are governed by the laws of the State of Florida, except that the Federal Arbitration Act governs section 12. If any part of these Terms is unenforceable, the rest remains in effect. You may not transfer these Terms; we may transfer them in connection with a merger, sale or reorganization. These Terms and the Privacy Policy are the entire agreement between us about the Service.

14. Contact

VYELA HEALTH LLC · support@vyela.ai · privacy@vyela.ai